Understanding your audience
Club audiences are often smaller, more niche, and more frequent than those at festivals. That makes your returning visitors one of your most significant assets. If you can get 15% or more of your guests to return regularly, you’re on the right track.
In a club setting, your crowd isn’t just one group of people: it shifts constantly based on the night, the music, and the promoter. That’s why understanding your audience starts with knowing who is buying tickets for what kind of event. Are most of your visitors new to the venue? Are they returning regularly? Are they here for the artist, the vibe, the genre, or the location?
Your most loyal visitors probably don’t belong to a single group. Chances are, they represent different music scenes and subcultures that revolve around specific genres. That means your community is actually comprised of multiple micro-communities, and the more you understand about each of them, the better you can tailor your communication, timing, and ticketing strategy.
Late personalisation
Gathering information about your visitors is key to a well-functioning growth strategy for any club or venue. But what information to collect and how?
Typically, when ticket buyers complete their order, the person placing the order will enter their contact details before making the payment. Given that most orders contain two or more tickets, and that checkout processes will only request information on the person completing the order, you are losing 50% of your data.
Therefore, we recommend using Late Personalisation, which enables you to collect data on all visitors, rather than just the person who orders the ticket, after the purchase has been made. This tool helps thread the needle between increasing conversion in your ticket shop and ensuring you gather information about all your visitors. To expedite the ordering process, you can now choose to have the tickets personalised after the payment, and even request additional information.
With Late Personalisation, you can ask questions like “Who is your favourite artist?” or “What genres do you want to hear more of?” and use those insights to market future events. You can then use your data to categorise your visitors by genre, preferences, or typical attendance days.
We advise adding the following fields in Late Personalisation:
1. Age
2. Gender
3. City
4. Detailed and niche music genre preferences, including techno, hard techno, house, hard house, EDM, etc.
5. Favourite artist
Building your community
OK, so you are gathering data on all your visitors. But loyalty doesn’t just happen; it takes effort. A good community strategy means more people returning and more people bringing friends. Here's how to build that loyalty over time:
Communicate regularly. Keep past guests informed through newsletters and targeted social media posts.
Use your CRM wisely. Categorise your genres and audience segments correctly, so you know who to target with each message.
Show that you know your crowd. Personalised messages based on what they’ve bought before go a long way.
User-generated content is another powerful driver of community. Encourage your audience to share their experiences, tag your venue, or participate in challenges and giveaways. These organic moments build visibility, trust, and social proof.
Use data to shape your strategy
Data is your best friend. Look at where your ticket buyers come from, which genres they prefer, and which events attract the most repeat visitors. Adjust your strategy accordingly. For example:
If a large percentage of buyers comes from a specific city or area, focus on outdoor advertising or local social media efforts in that area.
If a particular night or genre consistently attracts more guests, allocate it more space in your programming and increase its visibility in the shop.
Findings from our data
In our Weeztix mid-year industry report 2025, we discovered several important patterns that are worth considering:
The average age of club attendees has increased from 25 to 27 since 2021
Younger audiences are no longer waiting to buy late, but instead are moving toward earlier, lower-cost ticket options
For clubs, the average ticket purchase window increased very slightly from 40 to 42 days before the event
The top 25% of clubs retained at least 15% of their audience across events