How can I enable waiting lists for my ticket shops?

When an event sells out, visitors can now join a waiting list. This improves their experience and gives organisers valuable insights into demand, which could help with decisions like adding more event days.

Organisers can enable this feature in the new dashboard with these options:

1. Always show

2. Show when at least one ticket is sold out

3. Show when all tickets are sold out

Visitors can leave their name, email address, and the number of tickets they would like. The dashboard allows Organisers to access and download this data as a CSV file.

This feature is available for all organisers via the dashboard.

How to enable waiting lists

1. Go to your 'Dashboard' and select ‘Events’.

2. You should see a list of the events you have created. Look for the event for which you want to set up a waiting list, and then click the "View" button to the right.

3. In the left menu, click on "Waiting List."

4. Click on the settings button on the top right side of your screen.

5. Then, toggle on the option to allow potential ticket buyers to join the waiting list when tickets sell out.

6. Select one of the three Display behaviour options.

7. Lastly, if you want to check the number of tickets your ticket buyers are interested in, toggle on the ’require potential ticket buyers to indicate how many tickets they wish to reserve on the waiting list’ option. 

8. Click ‘Save’.

Thanks for reading! If you have any questions or feedback, please feel free to contact us at info@weeztix.com. 

FAQ

• How can I send emails to users on the waiting list?

  • Export the waiting list entries and use other software (like Mailchimp) to contact visitors. 

• How can visitors be notified about new tickets that become available?

  • Download the list and start an email campaign. Existing features like coupon codes and trackers can help streamline this process.